We strive to make sure that when you are shipped a product, you get what you asked for. Shipping any product always entails some degree of logistical headaches and risk, of course, and that’s a very polite way of saying that there is always a chance of a mistake being made. Whenever you order from us, we will do our very best to fulfill your order to the letter and to make sure it reaches you safely and securely. We use a variety of shippers in an effort to get your merchandise to your door quickly and efficiently, but of course we can’t control every aspect of the shipping process, either.
That’s yet another way of saying that sometimes, things happen that are beyond our control. What you can rest assured knowing, however, is that if anything happens between the time you order and the time your goods reach you, we will make a good faith effort to accommodate you. If your item goes lost during shipment, we will see what we can do to take care of the problem. If you aren’t happy with your merchandise, subject to our very reasonable returns policy, we’ll see if we can’t do something about THAT, too.
Please understand also that while we make every effort to make sure that we have what you are asking for, in the event that an item is out of stock, we may not be able to fulfill the order. If that happens, we will gladly make a substitution or refund you the amount of your order that cannot be filled. If the item is one that we have to order from a supplier, there may be a delay in filling the order, but we will do our best to try and communicate any shipping delays to you. In the event that you need to make special arrangements for an order, don’t hesitate to contact us. And of course we are happy to ship the order to wherever you like, but we do also have to follow the rules where your credit card and its billing and shipping addresses are concerned.
Please understand also that if a given item, such as a specific knife or piece of survival gear, is not legal in your state or locality, we cannot ship it to you. The buyer assumes all risk and liability for any item ordered in terms of its legality in the destination country, state, province, or municipality. The buyer is responsible for complying with any and all applicable laws governing the possession of any item shipped from this site.
We want you to be happy with your order. We also want your goods to be shipped to you in a timely manner, safe from defect or damage. We will do whatever we can, within reason, to ensure that this happens. As always, your customer satisfaction, from the time of your order through the order fulfillment process, is of paramount importance to us. That is our shipping guarantee.